The protection of your personal data is important to us. Therefore, we only process your data based on the legal provisions.
The information here will describe how Institute AllergoSan Pharmazeutische Produkte Forschungs- und Vertriebs GmbH, its affiliated companies and any medical companies serviced or supported by one of the previously mentioned companies (“we”), process personal data collected from you and personal interests (“data”).
1. Processing your data
All data made available to us when you conclude a contract with us (e.g. purchase of one of our products) or send a query to us (e.g. question about a product or personal interest), will be used by us, provided there is no consent for further data processing, exclusively for the purposes required to fulfil the contract or answer your query (Art. 6 (1) (b) GDPR (General Data Protection Regulation)).
Only when you give your consent according to Art 6 (1) (a) GDPR will we use your data that have been made available by you to us with this consent for other purposes, such as sending scientific information in newsletters, etc. The exact purpose can be found in the respective declaration of consent. The consent to the processing of your personal data is given on a voluntary basis and you can refuse this consent without any negative consequences for you.
You can revoke your consent at any time, but please note that any data processing which is required to fulfil contracts or legal obligations may continue to be carried out by us even after this consent is revoked. Your data may be lawfully processed by us up until your revocation has been received.
You will not experience any disadvantages by revoking your consent to the processing of your data and you will no longer be sent promotional information by us.
2. Transmission of your data to recipients
Your data will be sent with your consent to the companies affiliated with us and mentioned in your declaration of consent as well as to medical companies serviced or supported by us (as currently listed at www.allergosan.at/datenschutz). These companies may also process your data only to the extent to which you have consented.
We also outsource some data processing to external service providers. Your data will only be made accessible to these processors to the extent that is required for their service. Processors are also subject to the strict requirements of data protection law and are bound to the purposes of processing contractually specified to them by us, i.e. they may not use your data for other purposes.
We make your data accessible to the following processors:
- IT service providers employed by us (e.g. storage space)
- logistics service providers (e.g. parcel services)
- communication service providers (e.g. fax, post)
- credit institutions for payment purposes
- tax advisers
- legal representatives or courts, if required
Some of these recipients are located outside of the European Union (EU) or process your data there. We will only send your data to countries for which the EU Commission has decided that there is a suitable level of data protection comparable with the EU (“Privacy Shield”).
Your data will not be disclosed to third parties for commercial use, unless you explicitly agree to such disclosure in a separate declaration.
3. Storage duration
Your data will only be retained by us for as long as is considered reasonably necessary by us in order to fulfil the above-mentioned purposes and is permissible according to applicable law. We will store your data in any case for as long as there are legal retention periods or periods of limitation for potential legal claims have not yet lapsed.
4. Data processing when using our website
a. Storage of access data in server log files
You can visit our websites (as currently listed at www.allergosan.at/datenschutz) without providing information about yourself. We store only access data in server log files, such as the name of the requested file, date and time of retrieval, volume of data transmitted and the requesting provider. This data are evaluated only to ensure uninterrupted operation of the website and to improve our online presence and does not allow us to make conclusions about your person. These websites cannot process personal data without your active intervention. Where personal data are collected on our websites (e.g. name, address, email address), this is done on a voluntary basis and requires a form to be actively filled out and submitted. These data are used only for us to directly send information that is explicitly requested by you (the exact purpose is found in the respective declaration of consent).
b. Contact with us
If you get in touch with us using the contact form on the website or by email, the data you provided will be used exclusively for processing your request and will not be processed further without your explicit consent.
d. Web analysis tools
Our website uses functions of different web analysis services which are described for you below. We have concluded a corresponding contract for the data processing in each case with the providers. The data processing is carried out based on the legal provisions of Section 96 (3) TKG (German Telemedia Act) and of Art. 6 (1) (a) (consent) and/or (f) (legitimate interest) of the GDPR. Our goal in the context of the GDPR (legitimate interest) is to improve our offering and our website.
i. Google Analytics
ii. Google AdWords
We use Google AdWords, an analysis service from Google, and, as part of this, Conversion Tracking. A “conversion cookie” is stored on your end device by Google AdWords when you click on an ad published by Google. These cookies become invalid after 30 days and are not used for personal identification. If you visit certain pages of our website, Google and we can determine that you have clicked on the advert and were directed to this page. The information obtained by means of the conversion cookies is used to generate statistics which indicate to us the total number of users who have clicked on the ads published by Google and have retrieved a page provided with a conversion tracking tag.
In addition to conversion tracking, we also use the functions of remarketing, target groups with common interests, user-defined target groups with common interests, ready-to-buy target groups, similar target groups, and demographic and geographic targeting.
Using Google’s remarketing function, we reach users who have already visited our website and can display our adverts according to their interests. Google AdWords also determines the common interests and characteristics of the users of our website based on user behaviour on websites in Google’s ad network (display network) in the last 30 days and using the context-based search engine. Based on this information, AdWords then finds potential new customers for marketing purposes, whose interests and characteristics are similar to those of the users of our website.
You can find further information on the Google AdWords’ terms of service and data privacy at http://www.google.de/policies/technologies/ads/.
We use the software, Hotjar (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe) to improve the user experience on our websites. We can measure and evaluate user behaviour (mouse movements, clicks, depth of scrolling, etc.) on our websites by means of Hotjar. To this end, Hotjar sets cookies on the users’ end devices and can store user data such as e.g. browser information, operating system, time spent on the page etc. You can find further information about Hotjar’s data processing at www.hotjar.com/privacy.
We also use the service, HubSpot for various reasons. HubSpot is a US software company with a branch office in Ireland. Contact: HubSpot, 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500. HubSpot is an integrated software solution that allows us to cover different aspects of our online marketing. These include: Email marketing, social media publishing & reporting, reporting, contact management (e.g. user segmentation & CRM), landing pages and contact forms.
More information about the HubSpot privacy policies: https://legal.hubspot.com/privacy-policy?__hstc=126461458.d172fb6ce77416dc0204e0edccefeb00.1619080587812.1619080587812.1619080587812.1&__hssc=126461458.1.1619080587813&__hsfp=3707404404
More information from HubSpot about the EU privacy policies: https://legal.hubspot.com/data-privacy?__hstc=126461458.d172fb6ce77416dc0204e0edccefeb00.1619080587812.1619080587812.1619080587812.1&__hssc=126461458.1.1619080587813&__hsfp=3707404404
You can find more information about the cookies used by HubSpot at: https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser?__hstc=126461458.d172fb6ce77416dc0204e0edccefeb00.1619080587812.1619080587812.1619080587812.1&__hssc=126461458.1.1619080587813&__hsfp=3707404404
The following data in particular may be collected and processed by HubSpot as part of the effort to optimise our marketing measures:
- Geographic position
- Browser type
- Navigation information
- Referrer URL
- Performance data
- Information about the use of the application
- Mobile app data
- Registration information for the HubSpot subscription service
- Files displayed locally
- Domain name
- Pages viewed
- Aggregated use
- Version of the operating system
- Internet service provider
- IP address
- Device identifier
- Duration of visit
- Where the application was downloaded from
- Operating system
- Events that occur within the application
- Times of access
- Click stream data
- Device model and version
We will also use HubSpot in the future to provide contact forms. We use the HubSpot service to make online forms available to you. To do this, we share your data with HubSpot who processes the data exclusively on our behalf. Please see the corresponding HubSpot privacy statement. Please note here: If you contact us using contact forms, personal data may be sent to service providers in third-party countries. The security of the transmission is generally safeguarded using standard data protection clauses which ensure that the processing of personal data is subject to a level of security corresponding to that of the GDPR. If the standard data protection clauses are an insufficient guarantee to establish an adequate level of security, your acknowledgement of the privacy statement as part of the contact forms is considered consent in the context of Art 49 (1) (a) GDPR which justifies a data transfer to third-party countries.
If you would prefer that the mentioned data was not collected and processed by HubSpot, you can refuse your consent or revoke it at any time with effect for the future. The personal data will be stored for as long as they are required to fulfil the purpose of processing. The data will be deleted as soon as they are no longer required to achieve the purpose.
You have the possibility to subscribe to our newsletter via our website. To do so, we will need you to confirm that you agree to receive the newsletter. Additionally, we will also collect and process information that has been provided voluntarily regarding personal data and areas of interest in order to provide you with targeted information. You can cancel the newsletter subscription at any time.
5. Your rights with regards to your data
According to applicable data privacy law, you are entitled, amongst other things, (subject to the conditions of the applicable law),
- to request information about whether and which data we have stored about you and to receive copies of said data,
- to request that your data, which is inaccurate or incomplete or not processed in accordance with the law, be rectified or supplemented,
- to request the deletion of your data if there is no legally recognised basis opposing deletion (legal retention periods),
- to request that we restrict the processing of your data subject to the following conditions:
– You dispute the accuracy of your personal data,
– Instead of deletion of unlawfully processed data, you request that their use be restricted,
– You require processed data to assert, exercise or defend legal claims,
– When exercising the right to object, for the duration of the clarification of whether legitimate reasons necessitate further data processing,
- under certain circumstances, to object to the processing of your data or to revoke the consent previously given for the processing (the lawfulness of data processing carried out by us up to your revocation will not be affected as a result),
- to request transfer of data,
- to know the identity of third parties to whom your data is sent and
- to lodge complaints with the competent data protection authorities.
6. Our contact details
If you have questions about the processing of your data or you want to exercise your rights as data subject, please contact us:
Institut AllergoSanPharmazeutische Produkte Forschungs- und Vertriebs GmbH
In the case of requests for information, we ask that you also send a copy of a valid photo ID for the purposes of identification.